Shipping policy
We want to ensure clarity regarding delivery expectations when you shop with us:
1. Delivery Estimates: The delivery dates provided on product pages and tracking information are estimates. While we strive for accuracy, unforeseen circumstances may occasionally affect delivery times.
2. Business Days: When we mention "business days" for shipping or delivery timeframes, we mean Monday through Friday. This excludes Saturdays, Sundays, and holidays that occur on weekdays.
• For instance, if your order has a delivery window of 3-5 business days and it leaves our warehouse on a Monday, counting begins the next business day (Tuesday). Assuming no holidays occur within the timeframe, you can expect delivery by Thursday, Friday, or the following Monday.
• Similarly, if your order leaves our warehouse on a Friday and there's a holiday on Saturday, counting starts from the next business day (Monday). In such cases, delivery is likely by the following Friday.
3. Weekend Deliveries: Please note that shipments are not delivered on weekends. If your order ships on a Wednesday and the estimated delivery date falls on a weekend, anticipate delivery early the following week.
Delivery Timeframe Overview:
At our company, we prioritize swift processing and shipment of your orders. Typically, most orders are processed within 24-48 hours of order confirmation, unless otherwise specified. However, delivery times may vary depending on package size and delivery location.
Delivery Estimates:
Small and medium-sized packages are generally delivered within 3-5 business days from the date they leave our warehouse. It's important to note that these estimates exclude weekends and holidays. For larger items such as bumpers, doors, hoods, and other sizable parts, although they may still qualify for free shipping, they require special handling and are typically shipped via truck freight. As a result, delivery or transit times for these items may be slightly longer.
Special Handling for Large Items:
Truck freight shipments may entail longer transit times due to their unique handling requirements. Despite this, we make every effort to ensure prompt delivery of these items.
Multiple Tracking Numbers:
For orders containing multiple parts or items, it's possible to receive multiple tracking numbers. This occurs when parts/items are sourced from different warehouses. We aim to streamline this process while ensuring all items reach you in a timely manner.
Disclaimer:
While we strive to meet anticipated delivery dates, we must emphasize that unforeseen circumstances may occasionally impact delivery timelines. In such instances, we disclaim all liability for orders that do not meet the expected delivery dates.
We appreciate your trust in our services and remain committed to providing you with the best possible shopping experience. Should you have any further inquiries or require assistance, please don't hesitate to reach out to our dedicated customer support team.
Truck Freight Handling:
For orders containing large and heavy items like hoods and bumpers, special handling is necessary due to their size, weight, or packaging. These orders are shipped via truck freight, ensuring safe and secure transportation. Typically, such orders are processed for shipment within 24-48 hours of confirmation, unless specified otherwise. Please note that delivery times for truck freight shipments may extend up to 10-14 business days within the contiguous United States, excluding weekends and holidays.
Shipping Coverage:
Presently, our shipping services are available solely within the contiguous United States. Regrettably, this excludes shipping to Alaska, Hawaii, and U.S. Territories such as Puerto Rico, the U.S. Virgin Islands, American Samoa, Guam, and the Northern Mariana Islands.
Handling Lost, Stolen, or Damaged Shipments:
Upon receiving your order, it's imperative to thoroughly inspect all shipping packages and items for any signs of damage, missing parts, or incorrect items. While our warehouses take utmost care to prevent such occurrences, if any issues arise, please follow the outlined steps below.
Resolving Issues:
Should your order be incomplete, contain incorrect items, or appear to have defective parts, please contact us immediately. It's essential to note that items may sometimes ship separately. Our dedicated customer service team is available via Live Chat or phone, operating from Monday to Sunday between 7:00 a.m. to 11:00 p.m. EST (4:00 a.m. to 8:00 p.m. PST). We are committed to assisting you promptly and efficiently.
Responsibility for Missing or Incorrect Parts:
Please be aware that after 30 business days, regardless of fault, we cannot be held responsible for missing or incorrect parts. Therefore, it's advisable to promptly address any concerns upon receiving your order.
We value your trust in our services and strive to provide a seamless shopping experience. Should you require further assistance or clarification, don't hesitate to reach out to us. Your satisfaction is our priority.
